Please contact us if you have any issues. We will be very much appreciated if you could provide us an opportunity to improve our service. Your feedback is important to us.
We value your privacy. We never send you any spam or pass your information to third parties.
What payment methods do you accept?
We can accept payments from all major credit cards; Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.
What is your returns policy?
You have 14 calendar days to return any items from the date you received it. To be eligible for a full refund all items must be unworn, undamaged and unmarked and in the original packaging.
If you are unsatisfied with the products you have received please contact us on to arrange a refund.
Do I need to pay delivery to return an item?
Customers are responsible for the shipping costs for any returns/ exchanges. We encourage our customers to send all parcels via recorded delivery to enable a safe arrival. We do not hold responsibility for any items lost in transit.
Can I cancel or modify my order?
If you wish to cancel your order we allow 24 hours from processing your order. After the 24 hours we are unable to cancel due to the products being handmade. If you are unhappy with your order upon delivery you have 14 days to return. Please see our full returns policy.
How long will a refund take?
Refunds will take 7-10 working Days once the item has been received. The payment will be returned on the same method in which you originally purchased.
Where are the products sourced from?
Our products are exclusively made for The Real Crocodile Skin Company in the Far East.
Can I tailor make a product?
Yes, if you have any specific requirements we advise you to email our customer service team prior to ordering so we can discuss with our suppliers.
What are the benefits of creating an account with The Real Crocodile Skin Company?
- Manage your saved items
- Keep up to date with latest offers and collections
- Easy checkout
- Receive a copy of The Real Crocodile Skin Company newsletter
What are cookies?
Cookies are small pieces of data sent from a website and stored on a visitors browser. They are typically used to keep track of settings you’ve selected and actions taken on a site.
There are two types of cookies: Session (transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: These cookies are stored on your hard drive until they expire (at a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.
How do I delete cookies?
Looking after your crocodile skin product
Store your crocodile products in a cool, dry place when not in use. Avoid exposure to extreme temperatures.
Cover your products in a box or dust bag provided to prevent dust from settling on its surface.
Do not fold or stress the products in any way.
Occasionally use a soft, dry cloth to maintain your products natural radiance.
Have a question we haven’t answered?
Please email us at firstname.lastname@example.org.